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You are here: Home / Want Ads - Body, Mind, Spirit, Holistic, Green / Work For Us! Seeking Associate Manager For Psychic Services
October 1, 2017 by Jules

Work For Us! Seeking Associate Manager For Psychic Services

Expired.

We see you being a great fit with us!
​
the-austin-alchemist-media-company-offers-body-mind-spirit-news-resources-and-events-unity-gathering-rainbow-silhouettesYou’re looking for a job that promotes creativity, wellness, and thinking outside the box. And our Associate Manager position allows for just that! ​
​
We’re seeking a fun and open-minded Associate Manager to build a pipeline of qualified psychic advisers, contract those advisers, and ensure appropriate levels of adviser availability to appeal to customers.

​This job position was originally posted September 24th, 2017 and is with a company moving into the San Antonio area.
​
Duties:​
• Enable new customer accounts and retain existing customers​
• Assess and monitor customer perceptions and awareness of services​
• Guide, directly address, and resolve customer dissatisfactions, questions, concerns, and account discrepancies​
• Interact and collaborate across teams and departments to resolve issues systemically and individually​
• Assess, select, hire, on-board, and develop the customer service team​
• Evaluate demand levels to ensure appropriate staffing and oversight ​
• Set goals, track progress, coach, and monitor performance development​
• Monitor and evaluate effectiveness of team and team members​
• Respond to business changes and trends effectively​
• Keep abreast of new and emerging operational, technological, and relationship developments in the customer retention and service profession​
• Define and manage processes and procedures​
• Establish and maintain effective employee relations environment consistent with company values and high performance​
• Maintain a Quality Assurance program to evaluate call effectiveness; remediate and reward the team accordingly​
• Develop strategies and implement plans to continuously improve upon operations, as well as customer and employee relations and retention, in a manner consistent with business objectives and company values​
• Communicate effectively in verbal and written communication in both Spanish and English​
• Create, compile, organize, interpret, and present data and other information to a variety of audiences, including regularly scheduled and adhoc reporting​
• Develop, roster, and follow-up on improvement/development projects and initiatives, working cross-functionally with product/technology, marketing, finance, customer service, and/or human resources teams ​
• Establish effective relationships with and provide oversight to third-party partners where applicable​
• Contribute ideas, provide solutions, and collaborate/contribute to efforts that build the brand(s) and business results​
• Assume additional responsibilities, assigned or initiated, where appropriate​
• Act as a role model and champion of company and brand values, culture, vision and mission​
​
Knowledge, Skills, and Abilities:​
• Fluency in English and Spanish required – reading, writing and speaking, in business and conversational contexts. Comfortable navigating between these two languages with staff and customers​
• Deep knowledge/experience in Hispanic culture; ability to identify and navigate cultural nuances and sensitivities​
• Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts; experience with this or related field is a plus​
• Ability and willingness to work flexible hours and non-standard schedule​
• Strong project management skills​
• Demonstrated ability to discern/select, coach and develop talent and teams​
• Demonstrated ability to work with and support cross-functional project teams​
• Ability to educate internal and external teams on the Hispanic market, trends and behavioral differences and identify those differences as they relate to customer interactions​
​
Education and Experience:​​
• Bachelor’s degree (communication, marketing, business, and/or related field) preferred ​
• 5+ years management experience in a fast-paced call center with a service focus, including Automated Call Distribution systems, online ticketing tools, etc.​
• Proven track record of successfully overseeing and executing a large volume of projects that require a high attention to detail​
​
Other:​
• Payrate: $60,000 to $70,000/year

Apply today at:
http://bit.ly/2yTe9Jb.

Or call Erica at 210-212-4400.

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